Return & Refund Policy
At ZarqaMart, we want you to love your purchase. If you're not completely satisfied, we offer a smooth and transparent return and refund process.
✅ Return Eligibility
You may request a return within 7 days of delivery if:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is made within 7 days of receiving your order
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You provide proof of purchase (e.g., order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
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Used, damaged, or altered items
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Requests made after 7 days of delivery
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Items marked as final sale, clearance, or promotional giveaways
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Gift cards
🔁 How to Return an Item
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Email us at 📧 zarqamartofficial@gmail.com with your order number and reason for return
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Our support team will review your request and provide return instructions
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Ship the item back — return shipping is the customer's responsibility, unless the item is incorrect or damaged
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Once we receive and inspect the item, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds will be issued to your original payment method
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Your bank/payment provider may take a few extra days to process
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You’ll receive an email confirmation once the refund is completed
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us right away at 📧 zarqamartofficial@gmail.com with:
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Your order number
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Clear photos of the item received
We'll promptly arrange a free replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
If your refund hasn't arrived:
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Check with your bank or payment provider
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Still no update? Contact us directly — we're here to help
📧 Email: zarqamartofficial@gmail.com
💬 Need Help?
We’re always ready to assist you.
📧 zarqamartofficial@gmail.com
📍 Serving: United Arab Emirates & Saudi Arabia