FAQ's
1️⃣ Do you offer free shipping?
Yes! We offer FREE shipping across Saudi Arabia and the UAE — with no minimum spend.
🛍️ Just shop, relax, and enjoy your order delivered for free.
2️⃣ What is the estimated delivery time?
We aim to deliver your order within 1–4 business days, depending on your city.
⚡ Fast, reliable, and always on time.
3️⃣ Is Cash on Delivery (COD) available?
Absolutely! COD is available across KSA and UAE — because convenience should arrive at your door too.
4️⃣ Can I return or exchange an item?
Yes! You can return or exchange an item within 7 days of delivery.
✔️ Just ensure the item is unused and in original packaging.
🔁 Check our full [Return & Refund Policy] for more details.
5️⃣ How can I track my order?
Once your order is shipped, you'll receive a tracking number via email or SMS, so you can follow your delivery in real time.
6️⃣ What if I receive a damaged or incorrect item?
No worries — we’ve got your back.
📦 If your item arrives damaged, defective, or incorrect, just contact us immediately.
We’ll arrange a free replacement or a full refund, depending on your choice.
7️⃣ Do you ship internationally?
🌍 Not yet. We currently ship only within the UAE and Saudi Arabia.
Stay tuned — international shipping is coming soon!
8️⃣ How can I contact customer support?
We’re here whenever you need us.
📩 Email: zarqamartofficial@gmail.com
Or use the contact form on our website — we respond fast!
9️⃣ Are your products authentic and high-quality?
Yes — 100% genuine!
We offer only authentic, high-quality products sourced from trusted suppliers.
✅ Quality is our promise.
🔟 Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to help.
📧 Just email us as soon as possible at zarqamartofficial@gmail.com, and we’ll try to accommodate your request.
📍 Serving: United Arab Emirates & Saudi Arabia
💬 Need more help? Reach out anytime — we’re here for you.